All designs and design rights are and remain the sole property of Zoe Sherwood the designer and creator.
Once you have submitted your online order we will email you as soon as possible to acknowledge receipt of your order. This email is not an order acceptance from us and at this stage no contract is formed between us.
Once your order has been despatched we will send you a confirmation email with in 24 hours, which constitutes a formal acceptance of your order, and this will form a binding contract between us.
We aim to despatch your order within seven working days from the receipt of your order and once payment has been approved, subject to availability. However, some items are made to order and may take up to four weeks to despatch. If there is any particular delay we shall notify you by email and you shall have the right to cancel your order, or have a replacement item sent instead. Once the goods have been despatched to you they become your property. We reserve the right to refuse or cancel any order.
Please note on bespoke orders (pre orders and back orders) that as each item is a hand made for your order we are unable to offer a refund or exchange. We do offer a resizing option for a small fee, please see sizing options on shop page. Unless there is an unexpected fault with the item we can offer an exchange or refund as long as we are notified within 7 working days and all goods are returned in a sellable condition.
All items for delivery in the UK are sent via Royal Mail using a tracked and signed for delivery service.
If buying from outside of the UK then please note that as the buyer you are responsible for all Customs fee and duties for the items purchased.
Should you require an alternative delivery service to that specified then please contact us to discuss your requirements further. Please note that if we do not have an account or an agreement with your alternative supplier then we cannot be held responsible for any failure in delivery.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
If the goods delivered to you are not the correct items you ordered or are defective or damaged we shall have no liability to you unless you notify us within seven days of delivery of the said goods.
You must comply with, and observe all applicable legislation and regulations, including obtaining any relevant import permits to purchase goods from our site. We accept no liability for any goods purchased by you in respect of any local laws regarding the import of any goods you purchase from us.
Whilst we make every effort to ensure our Website is accurate, current, complete and error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control.
We cannot guarantee that colours will be rendered correctly on different computer monitors. Any product dimensions supplied are for guide purposes only and are intended to give an approximate indication of size. All items of Zoe Sherwood have been individually and skilfully handcrafted using natural materials and therefore slight variations in colour, shape and size may occur within the products displayed on the Website. This is not a fault with the product but a natural characteristic of the design which is beyond our control.
We recommend you contact us prior to placing an order on the Website if you have any questions about our products.
All our prices are listed in British Pounds Sterling and payment can only be accepted in British Pounds Sterling. Our prices are correct at the time of publication and goods are charged at the price shown on the website at the time of ordering. All prices are inclusive of VAT. By placing an order at Zoe Sherwood, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
If goods you have ordered are unavailable at the price or conditions shown, you will be notified as soon as possible.
Zoe Sherwood reserves the right to amend any information without prior notice.
If we have published any information incorrectly including pricing or other relevant information regarding jewellery/accessory descriptions or delivery times, or any other information, we reserve the right to cancel your order. We will do so by notifying you by email and you shall have the right to reconsider placing your order again, after being supplied with the correct information. We shall at the point of cancellation refund any sum taken from your credit card as soon as possible, and within 30 days of your order. In any event we shall not be liable for any disappointment suffered, nor any further compensation.
Please contact us with any comments or suggestions regarding our website and service. We always aim to provide the best possible customer service at Zoe Sherwood and we welcome your feedback. We aim to reply to your emails and telephone calls as promptly as possible.
These terms and conditions listed above form the entire agreement between us Zoe Sherwood and you the customer. We shall not be in breach of these terms and conditions if any delay or failure is due to circumstances beyond our control; such as fire, industrial action, the breakdown of systems or network disruption, flood, accident, fire or explosion.
Security, Privacy and Cookies
Zoe Sherwood is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Zoe Sherwood may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2rd October 2017.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
INTERNAL RECORD KEEPING
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you would like a copy of the information held on you please email email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
By ordering any of our products, you agree to be bound by these terms & conditions.